Maintaining Your Playhouse
Our playhouses are made from real timber. Being a natural product timber will expand and contract with weather conditions which can result in small gaps or fine cracks. To make your playhouse waterproof you will need to apply a weatherproof sealant (such a Selleys Storm Sealant) between the timber roof slats and to any other gaps or fine cracks prior to assembly.
We recommend repainting and re-gapping your playhouse every 6-12 months or as need (if the paint fades or gaps/fine cracks appear) to increase longevity and ensure your playhouse is weatherproof.
Regular maintenance checks are recommended to ensure all parts and fixtures are tightly secured and intact to prevent failure, injury or hazards.
General Maintenance Tips:
- Check and tighten screws, bolts and all other hardware elements as necessary. Ensure you do not over tighten as this can damage the thread and/or crack the surrounding timber
- Lubricate all moving metal parts
- If showing signs of oxidation/rust on metallic parts, sand area and repaint as required.
- Give the playhouse a wash with some mild soap and warm water, removing any dirt/grime build up on the paint.
- Should mould appear wash with vinegar diluted in water.
- Inspect the playhouse for any cracks or imperfections and re-paint or re-gap if needed
- For extended periods of wet weather we recommend covering your playhouse with a tarpaulin.
Warranty
Playhouses
My Little Manor offers a 12 month warranty on all our Playhouses for major manufacturing faults (*exclusions listed below) in which case My Little Manor will, at their discretion, replace or repair the relevant parts or provide compensation. In the unlikely event that your purchase is faulty, missing any parts, has incorrect parts or it was damaged in transit, simply let one of our customer service team know within 7 days of receiving your purchase and we will endeavour to rectify any issue to your satisfaction. Should you happen to receive any incorrect parts they should not be installed and should be carefully repackaged so they can be freighted back to our warehouse. Should you install any damaged or incorrect parts or dispose of their packaging so they are no longer able to be returned you will waive your right for replacement parts or a refund.
Our warranty does not cover conditions caused through incorrect assembly, general use, environmental factors and other conditions listed below. Regular upkeep and maintenance should be put in place, with repainting or staining, and gapping on a yearly basis or when required.
*Our 12 month manufacturer’s warranty on Playhouses does not cover the following:
- Twisting, warping, splitting, gaps, cracks, knots or knotholes or any other naturally occurring properties of wood that do not affect performance or structural integrity of the timber. Timber will expand and contract in differing weather conditions and will move with changing of conditions.
- Cosmetic defects which do not affect performance or structural integrity of a part or the entire product including missing paint, marks or scratches on timber or windows, surface rust on hardware or metal components
- Damaged cause by the customer including moving or storing the product after pick up or delivery
- Defects caused by atmospheric corrosion from placing directly on the ground (with no base as a barrier) or under a structure that water runs off onto the playhouse (i.e. building roofs, shades sails or trees).
- Improper installation. Including but not limited to, installation on uneven, unlevelled, soft or waterlogged ground; over tightening bolts and screws.
- Vandalism, improper use, failure due to loading or use beyond the product’s capacity
- Acts of nature including, but not limited to, wind, storms, hail, floods, termites, trees, native animals, excessive sun or water exposure
Pretend Play/ Furniture
In the unlikely event your Furniture or Pretend Play purchases suffer from a manufacturing fault My Little Manor will, at their discretion, replace, repair or refund it. In the case of replacement or a refund the original product will need to be returned and freight costs may be payable by the consumer. Please contact customer service at sales@mylittlemanor.com.au within 7 days of receiving your product to be eligible.
Please note that all goods are subject to wear and tear and should only be used for their intended purpose.
While our Outdoor furniture is suitable for the outdoors we highly recommend storing away from the elements such as the sun and rain when not in use to increase longevity. Products may fade or crack over time.
How to lodge a Warranty Claim
1) Contact the My Little Manor via email sales@mylittlemanor.com.au outlining any concerns.
2) Please attach a copy of your original sales receipt and a brief written description of the problem, including how it occurred. To save time please attach clear photographs of your concerns as well as the products in its surrounding. This will help us assist you as quickly as possible. We reserve the right to examine photographs or physical evidence claimed to be defective prior to making a final determination concerning the claim.
3) After inspection and consideration, My Little Manor will make a final determination whether the concern is covered by this warranty. Modification (excluding recommended maintenance for eg yearly painting) may void any and all warranties, and My Little Manor will accept no liability for any modified products or consequences resulting from failure of a modified product.